Privacy Policy-Kraft Tech

Introduction

This Privacy Policy outlines when, why, and how we collect personal information from individuals who visit our website, sign up for our services, make purchases, or contact us through any other means. It also explains the circumstances under which we may disclose information to third parties and how we ensure its security.

While we encourage you to read our Privacy Policy in full, we adhere to the following guiding principles:

  • We will never sell your data.
  • We will never share your data with third parties for marketing purposes.
  • We will always keep your personal data secure by using strong encryption, following data protection regulations, and implementing best security practices.
  • We will never send you direct marketing emails without your consent. Our newsletter requires explicit opt-in, and you can unsubscribe at any time using the link provided at the bottom of each email.

If you have any concerns or questions regarding how your personal data is collected or used, please feel free to contact us at info@krafttech.co.za.

You can read our full Privacy Policy below.

About Us

Kraft Tech Address:
14 Moore Grove, Glenwood, Durban
South Africa

This policy (together with our Terms and Conditions and any other referenced documents) sets out the basis on which we collect, process, and protect any personal data you provide to us or that we collect from you. Please read this policy carefully to understand our practices regarding your personal data and how we will manage it.

For the purposes of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation (GDPR), the data controller is Kraft Tech.

When Do We Collect Your Personal Data

We may collect personal data about you in the following ways:

  • Forms and Registrations: When you fill out forms on any of our websites, including when you register to use our services, subscribe to our offerings, post content, or request additional services. This also includes information provided when entering a competition or promotion sponsored by us or reporting a problem with our site.
  • Communication Records: If you contact us, we may keep a record of the correspondence for reference and support purposes.
  • Surveys and Research: We may ask you to complete surveys for research purposes. Participation is voluntary, and you are not obligated to respond.
  • Transaction Details: We collect information related to transactions you carry out through our site, including details necessary for the fulfilment of your orders.
  • Website Visits and Usage Data: We may collect data related to your visits to our websites, including traffic data, location data, and other communication data required for security, diagnostics, authentication, and billing purposes.

What Personal Data Do We Collect

If you are simply browsing our website, we collect the following information within our logs:

  • IP Address: (See “Cookies and IP Addresses” for more details)

If you sign up to use our services, we will collect the following information:

  • Name
  • Address
  • Email Address(es)
  • Telephone Number(s)
  • IP Address
  • Payment Details

While we do not actively collect additional personal information, we may store any other data you disclose during live chat, support tickets, or email correspondence.

Cookies and IP Addresses

IP Addresses

We collect IP address information for the following purposes:

  • Security: Including DDoS prevention, anti-hacking, and fraud prevention.
  • Diagnostics and Performance: To analyse traffic and improve the usability and performance of our services.
  • Statistical Analysis: For analysing traffic patterns and optimising our services.

For GDPR compliance, we collect IP address information under the principle of legitimate interest.

Cookies

A cookie is a small file stored on your device that helps retain preferences and other information used by websites you visit.

We use cookies for the following purposes:

  • User Authentication: To log you in and out of our services.
  • Traffic Analysis: To analyse website traffic via Google Analytics (see “Google Analytics” for more details).
  • Preference Tracking: To store your website preferences.
  • Third-Party Services: Such as live chat functionality.

By registering with us or continuing to use our site, you consent to the use of cookies.

You can block cookies by enabling the relevant settings in your browser, which allows you to refuse all or some cookies. However, if you block all cookies, you may not be able to access parts of our site.

Unless you adjust your browser settings to refuse cookies, our system will issue cookies as soon as you visit our site.

Where We Store and Process Your Personal Data

The data we collect from you is primarily stored in the United Kingdom. However, it may also be processed by staff operating outside the European Economic Area (EEA), including South Africa, where we are involved in the design, development, and implementation of e-commerce and non-e-commerce websites. Our team members and suppliers may be involved in tasks such as order fulfilment, payment processing, and support services.

By submitting your personal data, you consent to its processing outside of the EEA.

We take all necessary measures to ensure that your data, regardless of where it is processed, is handled securely and in full compliance with this Privacy Policy and the General Data Protection Regulation (GDPR). This includes adhering to the ISO 27001 standard for information security management.

 

How We Protect Your Personal Data

We take the security of your personal data seriously and implement robust measures to ensure its protection. All data handling complies with relevant data protection regulations.

  • All data collected is transmitted over encrypted connections (HTTPS).
  • Data is stored behind state-of-the-art firewalls, managed by our dedicated security team.
  • Personal data storage systems are equipped with access logging to monitor and track access attempts.
  • All stored passwords are securely encoded at rest.
  • Systems undergo regular penetration testing and continuous monitoring to detect vulnerabilities and potential attacks.

Uses We Make of Personal Data

We use the information collected about you for the following purposes:

  • Identity Verification: To verify your identity when accessing our services.
  • Service Provision: To deliver the products and services you have purchased from us.
  • Contract Fulfilment: To meet our obligations under contracts entered into between you and us.
  • Content Optimisation: To ensure that content from our site is presented in the most effective way for your device.
  • Customer Support: To respond to your queries and provide support.
  • Communication: To provide you with information, products, or services you have requested or consented to receive.
  • Service Updates: To notify you about changes or updates to our services.
  • Marketing Communications: To send you marketing emails where explicit consent has been given.
  • Personalised Advertising: To display targeted ads from us based on your preferences.
  • Fraud Prevention: To detect, prevent, and respond to fraudulent activities.
  • Security Monitoring: To identify, prevent, and diagnose potential security breaches.

Legal Basis for the Collection and Processing

Data protection laws establish the conditions under which personal data can be collected and processed. The legal bases we rely on include:

  • Contractual Obligations: When you purchase a service, we collect personal data to fulfill our legal contractual obligations. This includes managing and invoicing your account and providing technical support.
  • Legal Compliance: We collect and process data as required by law, such as keeping financial records (e.g., invoicing) and complying with law enforcement requests.
  • Legitimate Interest: We collect data under legitimate interest to facilitate our business operations. This includes logging IP addresses for fraud prevention, security monitoring, and analysing site usage.
  • Consent: In certain cases, we collect and process your data with your explicit consent, such as for our newsletter and special offers. You may withdraw your consent at any time.

How Long We Keep Personal Data

We will retain your data for as long as it is necessary to fulfill the purpose for which it was collected.

At the end of the retention period, your data will either be deleted or anonymized so that it can no longer be linked to an individual.

Personal data linked to purchases or any financial transactions will be kept for a minimum of 5 years, as required by South African law for retaining financial records under the Tax Administration Act. For other types of personal data, we will retain it for as long as necessary to fulfils the purpose it was collected for, after which it will be securely deleted or anonymised in accordance with the Protection of Personal Information Act (POPIA).

Who We Share Personal Data With

Like many websites, we use a number of third-party services for functionality, such as email sign-up and payment processing. The following is a list of companies with whom we regularly share data. Please note that this list does not include services with whom we share anonymous data or those providing services on an ad-hoc basis, such as IT contractors. All suppliers listed have been carefully selected to ensure they provide appropriate protections under the General Data Protection Regulation (GDPR).

Questions, comments, and requests regarding this privacy policy are welcome. You can contact us in the following ways: